Aviva Canada
Quebec Region Broker Solutions Centre
Partnering with all Quebec brokers.
How can we help you today?
The Quebec Broker Solutions Centre (BSC) has been designed with one thing in mind – ensuring you and your customers get efficient and accurate responses to your more complex personal lines underwriting inquiries.
You can easily reach our team of expert underwriters through these simple contacts:
| Email: | CSC_Quebec@avivacanada.com |
| Phone: | 1-866-516-0226 |
| Fax: | 1-866-582-9688 |
| Address: | 555 Chabanel Street West Montreal QC H2N 2H8 |
| We’re open: | 8 a.m. to 6 p.m. |
Additional important personal lines contact information
| Aviva Avantage / Gateway / Broker Portal*: | www.avivaavantage.com |
| Aviva Assist (for technical / systems issues and questions): | 1-888-827-7477 |
*A special note about using the broker portal request functionality
When using the broker portal request functionality please complete the request using your BSC as the recipient, as inquiries are now to be addressed directly to your BSC. The recipient name for all Quebec region portal requests is now quebec_service. Please note this is case sensitive and should be input in all lowercase letters.
Get connected
Access to Aviva Canada systems (such as broker portal) is just one phone call away. Click here for details on our new broker partner sanctioning process.
Please note: To reach the BSC, please use the new contact information listed above. The previous phone, fax and email addresses of personal lines branch staff may not be active for personal lines inquiries or may result in slower service.
Underwriting inquiries and service standards
Underwriting inquiries to the Broker Solutions Centre can be forwarded in four ways – directly via the broker portal, or through the dedicated BSC email, phone or fax number listed above.
Using these methods will ensure you receive optimal service from your BSC.
The BSC service standards and processes have been established to maximize the customer service benefits associated with these methods. If you send inquiries directly to individual underwriters or to non-BSC email, phone and fax lines, it will need to be redirected to the BSC. This will result in slower service for you.
To ensure a consistently high-level of support for you and your customers, BSC service standards will be routinely measured and evaluated.
PDF of this contact information
Jackie Lisi, Manager, CSC Quebec
I’m happy to announce that our new Broker Solutions Centre (centre de solution des courtiers) based at our 555 Chabanel location in Montreal is open for business and dedicated entirely to your personal lines needs.
We’re here to work with you to achieve a greater level of service for customers and ensure both you and Aviva generate profitable growth.
Quebec remains a vibrant and distinct marketplace in which the influence of direct writers continues to grow. The BSC and our broker portal improvements are designed to enhance your competitive edge and better address the changing expectations of consumers.
No matter what the needs of your customers, let’s partner together to find the right solution. If the requirement is too complex to process via our broker portal and you’re asked to refer it to us – escalate it via the portal, give us a call or send us an email right away. We understand you and your customers’ needs, we’ve got the experience and knowledge you require, and we’ve got the products and pricing to offer you the best possible solution.